frequently asked circulation questions

How can I get in touch with you?
The Circulation Department business hours are 8:30 a.m. to 5:30 p.m. (EST), Monday through Friday. You can contact us via:

Phone
216/721-7856

Fax
216/721-7851 Attn: Circulation Department

Email
circulation@rightupmedia.com

Mail
Circulation Department
Northern Ohio Live
2026 Murray Hill Road #103
Cleveland, OH 44106

I missed an issue.
You should receive your copy of Northern Ohio Live no later than the third of the month. If you don’t have a copy by the end of the first week, contact us and give us your name and address as it appears on your mailing label. Tell us which issue you missed. We can either extend your subscription by one month or mail you a replacement copy.

When does my subscription expire?
Your expiration date appears on your mailing label on the upper left-hand corner. The first two characters indicate the year; the second two characters indicate the month. A subscription with an expiration date of 0410 would expire in October, 2004.

I am a new subscriber. When will I get my first issue?
You can expect your first issue of Northern Ohio Live to arrive four to six weeks after you place your order.

How do I make an address change?
Visit the Subscription Changes page.

How do I give a gift subscription?
Visit the Gift Subscriptions page.

How do I order a back issue of Northern Ohio Live?
Visit the Back Issues page.

How do I order multiple copies of Northern Ohio Live?
You may order multiple copies of Northern Ohio Live as long as we have copies available. Contact us and tell us which issue you want, and the number of copies you want.

How can I order other publications published by Live?
Many of Live's publications are available for purchase. Contact us and tell us which publication you want, including the name of the publication, the date is was published, and how many copies you want.

Live's publications include:

• Northern Ohio Live
• Home Buyer’s Guide
• Gourmet Guide
• Best Driving Vacations
• Museums of Northern Ohio
• University Circle Walking Tour Guide

Live produces several custom publications each year. Visit the Custom Publishing page for more information.